Política de privacidad

PRIVACY POLICY
Last updated: July 2026 · formacoworld.com

1. WHO WE ARE

This Privacy Policy explains how FORMA ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from formacoworld.com.

Contact: support@formacoworld.com

2. WHAT DATA WE COLLECT

When you use our store, we may collect:

  • Identity data: name, email address, phone number
  • Delivery data: shipping address
  • Payment data: processed securely by our payment provider — we never store card details
  • Technical data: IP address, browser type, pages visited, time spent on site
  • Order data: products purchased, order history, communications with us

3. HOW WE COLLECT YOUR DATA

  • Directly from you when you place an order, contact us, or subscribe to communications
  • Automatically via cookies and similar technologies when you browse our store
  • From third parties such as payment processors and our logistics partner

4. HOW WE USE YOUR DATA

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Improve our website and product offering
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

Legal basis (GDPR): contract performance, legal obligation, legitimate interests, and consent where applicable.

5. SHARING YOUR DATA

We share your data only where necessary:

  • Teemdrop — our fulfilment partner, who receives your name and delivery address solely to dispatch your order
  • Shopify — our e-commerce platform, which processes and stores order data
  • Payment processors — to securely handle transactions
  • Meta (Facebook/Instagram) — anonymised data via Meta Pixel for advertising purposes
  • Legal authorities — if required by law

We never sell your personal data to third parties.

6. META PIXEL & COOKIES

Our store uses the Meta Pixel, a tracking tool that collects anonymised data about your behaviour on our site to help us show relevant ads on Facebook and Instagram. This data is shared with Meta Platforms Ireland Ltd.

We also use cookies to ensure the store functions correctly and to analyse site traffic. You can manage your cookie preferences through your browser settings.

7. DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations. Order data is typically retained for 7 years for accounting and tax purposes.

8. YOUR RIGHTS (GDPR)

As an EU resident, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@formacoworld.com. We will respond within 30 days.

9. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All transactions are encrypted via SSL.

10. THIRD-PARTY LINKS

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. Continued use of the store after changes constitutes acceptance.

12. CONTACT & COMPLAINTS

FORMA
Email: support@formacoworld.com
Website: formacoworld.com

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with your national data protection authority. In the Netherlands: Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).