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RETURNS & REFUND POLICY
Last updated: July 2026 · formacoworld.com

1. RIGHT OF WITHDRAWAL — EU CUSTOMERS

In accordance with EU Directive 2011/83/EU on Consumer Rights, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.

The 14-day withdrawal period begins on the day you, or a third party designated by you (other than the carrier), physically receive the goods.

To exercise this right, you must notify FORMA of your decision to withdraw before the 14-day period expires by contacting us at support@formacoworld.com.

2. ELIGIBILITY CONDITIONS

To be eligible for a return and refund, all of the following conditions must be met:

  • The return request is submitted within 14 calendar days of delivery
  • The item is unused, unworn, and unaltered in any way
  • The item is returned in its original, undamaged packaging with all accessories and tags included
  • The item has not been tested beyond what is reasonably necessary to assess its nature and functionality

FORMA reserves the right to refuse a return or apply a partial refund if the item shows signs of use, damage, or is missing original packaging components.

3. NON-RETURNABLE ITEMS

The following items are excluded from our return policy:

  • Digital products (PDF guides and downloadable content) — once the download has been initiated, the right of withdrawal is waived in accordance with Article 16(m) of EU Directive 2011/83/EU
  • Items that have been used, tested beyond assessment, or damaged due to customer misuse
  • Items returned without prior authorisation from FORMA

4. HOW TO INITIATE A RETURN

  • Step 1 — Contact us at support@formacoworld.com within 14 days of receiving your order
  • Step 2 — Include your order number, the item(s) you wish to return, and the reason for return
  • Step 3 — Wait for our confirmation email with return instructions (we respond within 2 business days)
  • Step 4 — Ship the item only after receiving our written authorisation

Do not send any item back before receiving written confirmation from FORMA. Unauthorised returns will not be processed.

5. RETURN SHIPPING COSTS

Return shipping costs are the sole responsibility of the customer. FORMA does not provide prepaid return labels.

We strongly recommend using a tracked shipping service when returning an item. FORMA cannot be held responsible for items lost or damaged during return transit.

Original outbound shipping costs are non-refundable.

6. REFUNDS

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund within 5 business days.

If approved, your refund will be issued to your original payment method within 14 days of FORMA receiving the returned item.

Sale and discounted items are eligible for return and refund under the same conditions as full-price items, as required by EU consumer law.

7. DEFECTIVE OR DAMAGED ITEMS

If your item arrives defective, damaged, or materially different from what was described, please contact us at support@formacoworld.com within 48 hours of delivery with your order number, a clear photo of the defect, and a brief description of the issue.

FORMA will arrange a free reshipment of the same product at no additional cost. In most cases, return of the defective item is not required.

8. LATE OR MISSING REFUNDS

If you have not received your refund within 14 days of our approval notification, check your bank account, contact your card provider, then contact your bank. If still unresolved, contact us at support@formacoworld.com.

9. GOVERNING LAW & DISPUTE RESOLUTION

This policy is governed by the laws of the European Union and applicable Netherlands consumer protection legislation.

If you are not satisfied with our resolution, you may contact the EU Online Dispute Resolution platform at: ec.europa.eu/consumers/odr

FORMA · support@formacoworld.com · formacoworld.com