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RETURNS & REFUND POLICY
Last updated: August 2026 · formacoworld.com

1. YOUR RIGHT TO CANCEL

Under the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013, you have the right to cancel your order
within 14 days of receiving the goods, without giving any reason.

The 14-day period begins on the day you, or someone you nominate other
than the carrier, physically receives the goods.

To cancel, tell us before the 14 days expire by emailing
support@formacoworld.com. Any clear statement of your decision is
enough. You then have a further 14 days to send the goods back.

2. TRYING THE PRODUCT

You are welcome to unpack the product and try it, in the same way you
would examine it in a shop. Sleeping on the pillow for a few nights or
using the belt for a week does not affect your right to cancel.

Please keep the original packaging where you can, since it protects the
item in transit. It is not a condition of your refund.

If an item comes back in a condition beyond what is needed to establish
its nature and characteristics, we may apply a proportionate deduction
to the refund and will explain it in writing before processing.
Examples include stains, odours, pet hair, visible damage, torn or
heavily soiled covers, and missing components.

3. DIGITAL PRODUCTS

Our PDF guides are excluded from the right to cancel once the download
has started, as permitted under regulation 37 of the 2013 Regulations.
You give express consent to immediate access at checkout and
acknowledge that you lose the right to cancel by doing so. If a
download link does not work, contact us and we will fix it.

4. HOW TO RETURN AN ITEM

Step 1 — Email support@formacoworld.com within 14 days of delivery with
your order number and the item.
Step 2 — We will reply within 2 business days with the return address
and instructions.
Step 3 — Send the item back, ideally using a tracked service.

Please contact us before shipping so we can confirm the correct return
address. This avoids lost returns. It is a request, not a condition of
your right to cancel.

5. RETURN SHIPPING COSTS

You are responsible for the cost of returning the goods to us. FORMA
does not provide prepaid return labels. Returns are sent to an address
outside the United Kingdom, which we will confirm when you contact us.

We recommend a tracked service. FORMA cannot be held responsible for
items lost or damaged in return transit. Your original delivery was
free of charge, so there are no outbound shipping costs to refund.

This does not apply to faulty, damaged or misdescribed goods. In those
cases we cover the cost of return — see section 7.

6. REFUNDS

Once we receive your returned item, or proof that you have dispatched
it, whichever reaches us first, we will refund you within 14 days.
Refunds are issued to your original payment method. We will email you
to confirm, including any proportionate deduction and the reason for it.

Sale and discounted items are returnable on the same terms as
full-price items.

7. FAULTY OR MISDESCRIBED ITEMS

This is separate from your right to cancel above.

Under the Consumer Rights Act 2015, goods must be of satisfactory
quality, fit for purpose and as described. If they are not:

- Within 30 days of delivery, you have the short-term right to reject
  the goods and receive a full refund.
- After 30 days and within 6 months, you are entitled to a repair or
  replacement. If that is not possible or fails, you are entitled to a
  refund, which may be reduced to reflect your use of the goods.
- Faults appearing within the first 6 months are presumed to have been
  present at delivery unless we can show otherwise.

Email support@formacoworld.com with your order number, a photo of the
problem and a short description. In most cases we will simply send a
replacement and you will not need to return the faulty item, and we
cover any return cost where one applies.

8. LATE OR MISSING REFUNDS

If you have not received your refund within 14 days of our confirmation
email, check with your bank or card provider, as processing times vary.
If it is still missing, contact us and we will trace it.

9. GOVERNING LAW & COMPLAINTS

This policy is governed by the laws of England and Wales. Nothing in it
limits your statutory rights.

If you are not satisfied with how we have handled your case, you can
seek advice from the Citizens Advice consumer service at
citizensadvice.org.uk/consumer or on 0808 223 1133.

FORMA · David Arribas Álvarez · support@formacoworld.com